A cyberattack on Manchester Airports Group exposed data of 8.7 million customers across Manchester, Stansted, and East Midlands airports. Manchester Airports Group disclosed that an unauthorised third party accessed customer data belonging to approximately 8.7 million people across three of England’s busiest airports: Manchester, London Stansted, and East Midlands. “Manchester, London Stansted and East Midlands airports have been hit by a cyber-attack in which hackers accessed the data of about 8.7 million customers.” reads the report published by The Guardian. “The incident involved data related to “car park, lounge and fast-track bookings and in-airport wifi sign-ups”, and the hackers obtained email addresses, phone numbers, vehicle registration numbers and postcodes, said Manchester Airports Group (MAG), which operates the three hubs.” MAG says it learned about the incident on Tuesday, August 25, after attackers breached the system over the weekend. The affected data included car park bookings, lounge and fast-track security reservations, and airport Wi-Fi sign-ups. Attackers accessed email addresses, phone numbers, vehicle registration numbers, and postcodes. The system did not store bank or payment details. According to MAG, most of the 8.7 million affected customers only lost their email addresses, while the impact varies depending on which services they used. The attack did not disrupt airport operations or flights. As a precaution, MAG temporarily suspended its Manage My Booking service, but all existing reservations remain valid. Customers who need to change a booking within the next 72 hours can use a dedicated phone line. “We would urge you to be particularly cautious of unexpected emails, calls or text messages claiming to be from us. We will never contact you unexpectedly to ask for payment or banking information. We apologise for any inconvenience or concern this may cause.” reads the email sent by Stansted to affected customers. That warning is relevant because the combination of an email address, a phone number, and the knowledge that someone recently made a parking or lounge booking gives a convincing starting point for a targeted phishing message. Attackers don’t need payment data if they can impersonate the airport convincingly enough to obtain it themselves. The timing adds pressure. The attack landed during the peak summer travel season, with millions of families flying back into the UK before the school year begins. The three airports combined handled around 54 million passengers last year, and MAG recently reported a record 66 million passengers across its network. The scale of the data exposure reflects the sheer volume of ancillary services these airports sell, and how much personal data those services routinely collect. The wifi registration system is the detail worth noting: signing into airport wifi typically requires a name, email, and phone number at minimum, and that information now belongs to whoever executed this breach. MAG says it quickly contained the incident, brought in external cybersecurity experts and notified the relevant authorities. No group has claimed responsibility, and investigators have not publicly linked the attack to any specific actor. The incident adds to a growing list of cyberattacks against UK infrastructure. Earlier in August, Iran-linked hackers took a British power plant offline for four days, marking the first confirmed case of Iranian actors shutting down a UK generator. Last year, attacks disrupted production at Jaguar Land Rover and targeted Marks & Spencer, Harrods and the Co-op. Heathrow also faced flight delays and cancellations after attackers disrupted check-in and boarding systems used by several European airports. MAG’s breach adds further pressure on UK infrastructure operators to strengthen their cyber defenses. Follow me on Twitter: @securityaffairs and Facebook and Mastodon Pierluigi Paganini (SecurityAffairs – hacking, UK Airport Operator MAG)
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